Please read the following information carefully before ordering.
Our standard delivery charge of £6.00 is to the uk mainland only. Northern and southern ireland, the isle of man and the scottish islands carry an extra cost - please contact us prior to making your order online.
Should you require delivery outside the uk, please contact s&a by phone or e-mail, whereby we may advise you of the extra charge. It is possible to alter the charge at the check-out online.
It is important you provide us with an e-mail address and/or daytime telephone number, so that we may confirm the details of your delivery date and tracking number with you. Please also ensure you supply a full and correct address, including any house name and postcode. Please note, without these details we are unable to despatch your order to you.
Upon delivery, please check all goods for possible damage in transit, or any shortages. Any claims for goods damaged in transit/shortages must be made to us by e-mail or telephone within 72 hours of delivery. Failure to do so may result in the carrier refusing responsibility for such claim, in which case we will be unable to refund/exchange goods to the value of.
Our main courier is D P D. On occasions, we use other couriers and the post office.
Delivery is usually the day after we despatch your parcel and only between Monday-Friday between 8am-5pm. If you are not at home the courier will leave a card for you to contact them to arrange a mutually convenient time for them to re-deliver. If you do not contact them, they will automatically try to deliver the next day.
We cannot be held financially liable for late delivery, however arising.
It is generally a requirement for a signature upon delivery, unless you have requested otherwise. However, any loss or damage to goods left without a signature will be your responsibility. Asking us to have your parcel redirected once we have despatched it is possible, but there will be a redirection fee, which is expensive. This fee has to be paid by the customer to us, before city-link will action your re-direction request by us.
It is possible to have your goods delivered to a business address, or an alternative address where there will be somebody to sign for it. There is an option on our website during the order process, whereby you may submit an alternative delivery address.
If you live in a block of flats, our courier will attempt to deliver your goods. If nobody is in to sign for your delivery, they will leave a card for you to contact them. Because flats are multiple occupied dwellings, your card may be picked up by another tennant, so please understand that once the couriers have tried to deliver twice, they will not deliver a third time. Hopefully, you have helpful neighbours.
We regret having to be so dictatorial, but we feel it is best to clarify all terms and conditions of sale and delivery.